Terms of online sale

These terms govern all purchases and subscriptions made through the HotPlayer application or the HotPlayer.app website. Any transaction carried out through our app or website implies full and irrevocable acceptance of these conditions by the customer.

These terms define the rights and obligations of both parties regarding the sale of HotPlayer licenses or subscriptions, whether purchased via our website, the App Store, or Google Play.

Customers may purchase a license or subscription:

• On our website (https://hotplayer.app) by selecting the desired plan, entering their information, and completing payment through a secure platform.
• Through in-app purchases on the App Store (Apple) or Google Play (Android).

Prices and payment conditions may differ depending on the platform and region. Each store determines its own local pricing, taxes, and billing method.

a. Website Purchases

Website payments are processed securely by our payment partners, depending on your country: by credit or debit card through the Centre Monétique Interbancaire (CMI) platform, by card through Whop, or with PayPal. When a CMI card transaction is confirmed by the bank, the amount is charged on the next business day. Payments made with PayPal or through Whop include processing fees of 3.49%, which are shown before you confirm the payment.

b. App Store and Google Play Purchases

For purchases made directly in the app:

• The payment is processed by Apple Inc. or Google LLC under their respective terms of service.
• HotPlayer does not store or handle your payment information.
• Subscription renewals are managed by the corresponding store (App Store / Google Play) and can be canceled from your account settings at any time.

The customer guarantees having sufficient funds and valid authorization for the chosen payment method.

For subscriptions purchased via App Store or Google Play:

• Subscriptions renew automatically unless canceled at least 24 hours before the renewal date.
• The renewal charge is processed through your Apple or Google account.
• You may manage or cancel your subscription from your account settings at any time.

For website activations, renewals are made manually on the HotPlayer website.

HotPlayer may be offered with a 30-day free trial to allow users to test the app. After this period, you may purchase a license or subscription to continue using premium features.

Website pricing is currently:

In-app purchase prices on App Store or Google Play may vary depending on platform fees, regional taxes, or currency exchange rates. All prices are displayed clearly before payment confirmation.

You have the right to cancel a purchase made on our website within 7 days of the transaction without giving any reason. To exercise this right, contact us at [email protected] and provide your MAC address and transaction number.

Once the cancellation is processed, your activation will be removed from our system, and the device will no longer be authorized for use.

Refunds for App Store or Google Play purchases must be requested directly from Apple or Google, as payments are processed by them according to their refund policies.

Personal data collected during payment and activation is used only to process your order. We handle your information confidentially in accordance with our Privacy Policy. You can request access or correction of your personal data by contacting [email protected].

Payment data stored by our authorized payment partners (Centre Monétique Interbancaire, PayPal, Whop, Apple, or Google) constitutes valid proof of the transaction.

For any questions regarding your order, subscription, or account, please contact our support team:
📧 [email protected]