Privacy policy

We encourage you to review the following terms and conditions regarding the collection of personal data when using our HotPlayer app.

HotPlayer app does not release, sell, or rent any personal information to external entities or individuals. Our focus is on collecting only the essential data needed for the proper functionality, security, and performance of the app.

We collect data solely for the purpose of identifying your device, ensuring seamless operation, and improving your overall user experience. This information is not linked to your personal identity and is used strictly for app functionality and analytics purposes. Specifically, the data we gather is designed to help us provide a stable, secure, and optimized service to all users.

By using the HotPlayer app, the following technical information is collected to ensure these goals are met:

• Device identification data (such as device ID or MAC address when using our app on Samsung or LG TVs)
• Usage data (such as the date and time of access and interactions within the app)

We would like to inform you that whenever you use our service, in the event of an error or version incompatibility between the app and your device, we collect certain data known as Log Data (via third-party tools). This Log Data may include details such as your device’s operating system version, internet protocol (IP) address, and device name. The date and time of the event are also captured in the Log Data.

If you contact us via the provided e-mail address ([email protected]), the data you provide will be used to process your request. The specification of the data is necessary for processing and answering your inquiry which is your (MAC address, email), without their provision we cannot answer your inquiry.

Payments are processed by our payment partners: Centre Monétique Interbancaire (CMI), PayPal and Whop for purchases on our website, and Apple (App Store) or Google (Google Play) for in-app purchases. Each partner processes the payment information it needs under its own privacy policy. HotPlayer does not store your card details.

Our website keeps a few small files (cookies) and values in your browser. Most of them are needed for the site to work, so they are always on. Google Analytics is the only optional one: it runs only if you accept it.

Always on: needed for the site to work

• Your cookie choice (cookie hp-consent), kept 6 months.
• Reseller panel sign-in (next-auth cookies), kept while you are signed in, up to 30 days.
• The progress of an activation or of a reseller sign-up (in your browser’s session storage), removed when you close the tab.
• Your preferences, such as the language of the voice page or of the API examples in the reseller panel, kept on your device until you clear them.
• The site language you choose in the language menu (cookie NEXT_LOCALE), kept 1 year.
• Google reCAPTCHA, only on pages with a form, to block automated abuse. For this check Google receives technical data about your browser, under its own privacy policy.
• PayPal, on the payment step, to process a payment you choose to make with PayPal.
• Cloudflare, which protects the site, may set a security cookie (__cf_bm, 30 minutes) to tell people from bots.

Optional: only with your consent

• Google Analytics (cookies _ga and _ga_…), to count visits and see which pages are used. Kept 13 months at most. Without your consent it is never loaded.

You can change your choice at any time with the button below or the Cookies link at the bottom of every page. Refusing removes the Google Analytics cookies.

The data will be automatically deleted as soon as you canceled your subscription. For the personal data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the matter in question has been finally clarified.